Refund Policy

Made-to-Order Items

All U RIPPA products are custom-made upon order. As a result:

  • We do not accept returns or exchanges for change of mind

  • We do not offer refunds for incorrect size, colour, or style selection

Please ensure you carefully review sizing charts and product details before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, we will happily offer a replacement or refund at no cost to you.

To be eligible:

  • You must contact us within 30 days of delivery

  • Provide clear photos showing the issue

  • Include your order number and a brief description of the problem

Once approved, we will arrange a replacement or refund in accordance with Printful’s resolution process.

Lost Packages

If a package is lost in transit and confirmed as lost by the carrier:

  • A replacement or refund will be issued once the carrier investigation is complete

  • Delays caused by carriers do not automatically qualify as lost

Please contact us if your tracking has not updated for an extended period.

Incorrect Address or Failed Delivery

If an order is returned due to an incorrect or incomplete address provided at checkout:

  • We may offer a reshipment at an additional shipping cost

  • Refunds are not guaranteed for address-related delivery failures

Refund Processing

Approved refunds will be processed to the original payment method.

Please allow:

  • 5–10 business days for the refund to appear in your account
    (depending on your bank or payment provider)

Australian Consumer Law

This policy operates in line with Australian Consumer Law. You are entitled to a replacement or refund for major faults, and compensation for any other reasonably foreseeable loss or damage.

This policy does not limit your rights under Australian Consumer Law.

Contact Us

If you believe your order qualifies for a refund or replacement, please contact us